{"id":13938,"date":"2022-02-07T12:38:03","date_gmt":"2022-02-07T12:38:03","guid":{"rendered":"https:\/\/scandinavianacademy.online\/?post_type=lp_course&#038;p=13938"},"modified":"2023-04-04T07:03:43","modified_gmt":"2023-04-04T07:03:43","slug":"certified-administration-and-office-management-professional","status":"publish","type":"lp_course","link":"https:\/\/scandinavianacademy.online\/en\/courses\/certified-administration-and-office-management-professional\/","title":{"rendered":"Certified Administration and Office Management Professional"},"content":{"rendered":"<h4 dir=\"ltr\" style=\"text-align: left;\"><strong>Course Introduction:<\/strong><\/h4>\n<p dir=\"ltr\" style=\"text-align: left;\">This is a practical course designed to increase delegates\u2019 understanding of the professional administrator in organizations. They will examine the different structures that organizations adopt and how these affect the system\u2019s procedures, culture and the people who work in organizations. Course Objectives:<\/p>\n<p dir=\"ltr\" style=\"text-align: left;\">By the end of the program, participants will be able to:<\/p>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>Define and understand the role of the office manager \/ administrator.<\/li>\n<li>Acquire time management skills required for better office productivity.<\/li>\n<li>Handle telephone calls properly and professionally.<\/li>\n<li>List the main causes of stress and the techniques needed to control them.<\/li>\n<li>Discover communication strategies needed for carrying out responsibilities in an effective manner.<\/li>\n<li>Develop a service attitude and mindset aimed at the internal and external customer<\/li>\n<\/ul>\n<h4 dir=\"ltr\" style=\"text-align: left;\"><strong>Course Outline:<\/strong><\/h4>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>The Role of the Office Manager\/Administrator<\/strong><\/h5>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>Perception versus Reality<\/li>\n<li>Competencies Required for Success<\/li>\n<li>What It Takes to Be a Star at Work<\/li>\n<li>Identifying Your Role<\/li>\n<\/ul>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>Effective Communication Skills<\/strong><\/h5>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>Improving Credibility and Gaining Recognition<\/li>\n<li>Speaking and Listening<\/li>\n<li>Being Assertive<\/li>\n<li>Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients<\/li>\n<li>Preparing a Professional Presentation<\/li>\n<\/ul>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>Written Communication<\/strong><\/h5>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>What Constitutes Professional Business Writing<\/li>\n<li>Style and Layout<\/li>\n<li>Obtaining Your Objective with the Reader<\/li>\n<li>Stress Management Techniques<\/li>\n<li>Causes and Symptoms<\/li>\n<li>Identifying Your Stressors<\/li>\n<li>Formulating a Comprehensive Stress Management Plan<\/li>\n<\/ul>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>Organizing Meetings<\/strong><\/h5>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>Elements of an Effective Meeting<\/li>\n<li>Preparing the Agenda<\/li>\n<li>Taking Minute<\/li>\n<\/ul>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>Serving the Internal and External Customer<\/strong><\/h5>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>Understanding the Needs of Internal and External Customers<\/li>\n<li>Having the Right Attitude<\/li>\n<li>Providing Excellent Service<\/li>\n<li>Handling Complaints<\/li>\n<\/ul>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>Managing Time<\/strong><\/h5>\n<ul dir=\"ltr\" style=\"text-align: left;\">\n<li>Identifying and Eliminating Time Wasters<\/li>\n<li>Setting Goals and Priorities<\/li>\n<li>Using Measures to Control and Improve Your Effectiveness<\/li>\n<li>Planning and Managing Time for Self and Others<\/li>\n<\/ul>\n<h5 dir=\"ltr\" style=\"text-align: left;\"><strong>Using the Telephone Properly<\/strong><\/h5>\n<ul dir=\"ltr\">\n<li style=\"text-align: left;\">Professional Telephone Behavior<\/li>\n<li style=\"text-align: left;\">Rules for Good Listening<\/li>\n<li style=\"text-align: left;\">Dealing with Difficult Callers<\/li>\n<li style=\"text-align: left;\">Identifying Common Phone Problems and Formulating Solutions<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Course Introduction: This is a practical course designed to increase delegates\u2019 understanding of the professional administrator in organizations. They will examine the different structures that organizations adopt and how these affect the system\u2019s procedures, culture and the people who work &hellip; <\/p>\n","protected":false},"featured_media":13939,"comment_status":"open","ping_status":"closed","template":"","course_category":[102,26],"course_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Certified Administration and Office Management Professional - Scandinavian Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scandinavianacademy.online\/en\/courses\/certified-administration-and-office-management-professional\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certified Administration and Office Management Professional - Scandinavian Academy\" \/>\n<meta property=\"og:description\" content=\"Course Introduction: This is a practical course designed to increase delegates\u2019 understanding of the professional administrator in organizations. 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