Certified Human Resource Professional

TRAINING COURSE OVERVIEW

People are at the core of any workplace, but people can be very complex in their behaviors and attitudes. Managing people and their performance requires specialist skills and attitudes that many leaders, managers, and supervisors struggle with these issues.  This exciting and very practical training course will provide the opportunity to develop your people management skills in a safe, fun, and informative learning environment. This is a vital course for any supervisor, manager or leader who needs to manage employee performance, behavior and attitudes

TRAINING COURSE OBJECTIVES

By attending this training course, delegates will be able to:

• List the key competencies of Emotional Intelligence
• Illustrate examples of performance decline and the appropriate interventions
• Differentiate between talent management & succession planning
• Formulate a business case for appropriate performance appraisal
• Evaluate the basics of group dynamics

DESIGNED FOR

This training course is suitable to a wide range of professionals but will greatly benefit:

• Leaders, managers, and supervisors who needs to improve their skills in people management
• Human resource personnel including HR business partners
• All supervisors, middle managers & department heads
• Learning and development professionals
• All staff interested in developing these specialist skills

TRAINING COURSE OUTLINE

Amongst a wide range of valuable topics, the following will be prioritized:

• Understanding people
• The basics of human psychology
• Strategies for improving performance in individuals and teams
• Communication skills for performance improvement
• Driving performance through talent management
• The principles of effective performance appraisal
• How to structure an appraisal meeting
• An introduction to group dynamics
• Giving feedback with Emotional Intelligence (EI)
• Understanding behavioral styles