Certified Professional Manager

TRAINING COURSE OVERVIEW

Good management is the foundation that underpins successful organizations. Become the ‘Communicating Manager’ who instructs but listens; the ‘Managerial Leader’ that inspires and the ‘People Manager’ who generates employee engagement. If people management is important to you, then we offer new skills or methods to sharpen your current competence by attending this motivating and energizing training course. It focuses on high level principles of effective management and the practices that generate commitment and productivity. Through self-study, education and reflection on experience, this training course will enable delegates to deepen their understanding of the Manager’s role and apply strategies that will deliver immediate impact and improvement.

TRAINING COURSE OBJECTIVES

By attending this training course, delegates will be able to:

• Recognize their managerial strengths and set an agenda for development
• Employ a range of interpersonal skills to build engagement
• Deliver constructive feedback that motivates future performance
• Diagnose team performance and identify strategies for improvement
• Select and apply innovative ideas and techniques for problem solving

DESIGNED FOR

This training course is suitable to a wide range of professionals but will greatly benefit:

• Employees about to undertake a line management role
• Technical professionals tasked with supervision of others
• Existing Managers who seek to rejuvenate and energies their practice
• Managers with career aspirations to take a future leadership role
• HR/OD Practitioners who support / coach Managers to improve their practice

TRAINING COURSE OUTLINE

Amongst a wide range of valuable topics, the following will be prioritized:

• What is management and what style should I use?
• An evaluation of personal management style and its impact on performance
• Improve communication and listening skills
• Identify strengths and weakness and an action plan for improvement
• Delegate and empower the team to higher productivity
• Techniques to effectively manage conflict in the organization
• Motivation: the key to success
• Managing a culture of effective problem solving and continuous improvement
• Tools for effective self-management, team management and ‘managerial leadership’
• Recognizing individuality, managing diversity and aligning team performance