Certified Quality Management Professional

Introduction

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Objectives

1. Describe the importance of quality in organizations.
2. Explain the impact of leadership to support quality management systems.
3. Summarize the most used quality philosophies and tools to establish priorities within their organization.
4. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
5. Assess team dynamics and the role of teams in their continual improvement projects.

Content

Leadership and Management in Quality

• Definitions
• Process-Based View
• Productivity Limitations
• The MUDA Factor
• Eight Types of Waste
• Cost of Poor Quality
• Quality Basics and Definitions

Definition and Concept of Quality

• History of Quality
• Benefits of Implementing a Quality Model
• Review of Common Quality Models
• Review of Quality Gurus
• Quality Philosophies
• Deming’s 14 Points
• Juran’s Trilogy
• Crosby’s Zero Defects
• House of Quality and Quality Function Deployment (QFD)
• Six Sigma Methodology
• Lean Principles
• Quality Models, Awards and Methodologies
• Malcolm Baldrige National Quality Award and EFQM
• HH Sheikh Khalifa Excellence Award
• ISO9001:2008
• Total Quality Management

Building Teams in a Quality Management System

• Why are Teams Important in Quality Management Projects?
• Barriers to Teams Achievement
• Characteristics of Effective Teams
• Team Development Cycle
• Team Members Selection Tools

Improvement Tools and Techniques

• Streamlining the Organization
• The “ESSA” Method
• Savings in Material Costs
• Reducing the Costs of Services
• 140 Ideas to Cut Costs

Ethics in Quality Management

• American Society for Quality Code of Ethics